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CORPORATE ETIQUETTE TRAINING - Manners for Today’s Business

PROGRAM OVERVIEW

The program focuses on enabling the participants to understand the various corporate and business etiquettes & enhance their personal effectiveness thereby make them more competent, confident, assertive, motivated, achieve better working relationships, and hence add to the bottom line.

METHODOLOGY

This is an Interactive Program designed to provide the participants a hands-on approach to gain knowledge of workplace etiquette and manners.

PROGRAM OBJECTIVES

The objectives of this program are to enable the participants:-

  • Master the art of proper etiquette from introductions and courtesy to telephone and email etiquette to gender neutral etiquette.
  • Understand the principles of business etiquette.
  • Recognize the importance of first impressions (appearance & body language).
  • Communicate with diplomacy and professionalism (face-to-face, over the telephone, or electronically.)
  • Improve business development, sales, and marketing by enhancing "soft" skills.
  • Develop techniques to listen actively and ask pertinent questions.
  • Learn how to communicate effectively with supervisor, juniors and peers.
  • Define professional dress, grooming, and inappropriate dress for the workplace.
  • Comprehend appropriate workplace behavior and rules of privacy and property.
  • Build teamwork, manage conflicts, and resolve problems with positive solution.
  • Create a respectful and productive workplace that values diversity.
  • Interpret nuances of behavior to improve interpersonal "soft" skills.
  • Develop skills to avoid gossip, unjust criticism, and communication at the peak of anger.
  • Learn how to cultivate relationships and build rapport with people.
  • Improve self-awareness and ability to network at ease.
PROGRAM OUTLINE

The Elements of Image

  • Creating Powerful First impressions
  • Basics of Hygiene & Grooming
  • Dressing for success

Business introductions

  • Meeting & Greeting
  • Handshakes
  • Exchanging business cards – When & How

Business Etiquette & Protocol

Communication Etiquette - Saying and Doing the “Right” Things

  • The communication Process
  • Barriers to communication
  • Verbal & Non verbal communication
  • Active & reflective Listening

Basics of Professional Etiquette – Rights & Responsibilities

  • Email Etiquette - Minding manners online
  • Cell phone Courtesy
  • Telephone Manners & Etiquette
  • Business Meetings Etiquette
  • Understanding and appreciating workplace diversity
  • Organizational Etiquette (towards juniors, seniors & colleagues )

Social Etiquette in Business

  • Interpersonal effectiveness
  • Building relationships & networking
  • Having right conversations
  • Defining personal and professional boundaries
  • How not to get caught in business entertainment faux pa
  • Post-work hours socializing
  • Differentiating between ‘casual’ and ‘business-casual’ environment
  • Dinner manners & etiquette
  • Audience etiquette

WHO WILL BENEFIT FROM THE PROGRAM?

All Professionals looking to excel in Corporate World, Managers, Senior Managers, Team Leaders, Supervisors, Team Members, Sales Professionals, Front Office Executives & Others

PROGRAM BENEFITS:

After attending the program, the participants would be able to:

  • Learn and practice how to use their complete personality
  • Create a positive first impression
  • Make a powerful introduction with ease
  • Communicate effectively through verbal/non-verbal communication
  • Dress for success
  • Present themselves with poise
  • Understand and appreciate workplace diversity
  • Value and build rapport with internal and external customers
  • Avoid and deal with workplace conflict
  • Practice active & reflective listening
  • Understand etiquette involved in cyber communications
  • Manage techno-etiquette: cell phones, email, telephone etc.
  • Learn dining do’s and don’ts
  • Differentiate between ‘casual’ and ‘business-casual’ atmosphere
  • Gain expertise in after-hours socializing
  • Handle business situations with style and grace.
  • Develop an action plan to improve personal professionalism.

As one the leading training companies in India it has organized many business etiquette training programs in Delhi NCR i.e. Gurgaon , Noida , Greater Noida , Ghaziabad , Manesar , Faridabad and cities like Mumbai , Pune , Ahmedabad in West India, Banagalore , Chennai & Hyderabad in South India , Kolkatta in East besides cities of North India like Chandigarh , Jaipur , Lucknow , Internationally several client organizations have been catered in Kabul in Afghanistan & Kathmandu in Nepal.